Privacy Policy
Our commitment to privacy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose data when you visit our website or use our services.
1. What we collect
When you visit www.eeva.au or interact with our services, we may collect:
- Basic contact information you voluntarily provide (for example, name, email address, phone number via forms)
- Information about your use of our website (via cookies and analytics tools)
- Tour booking and enrolment enquiry details (child's first name, age or birth month/year, preferred start date, centre of interest)
We do not collect sensitive personal data (including health information, immunisation records, or government identifiers) through our website or marketing platforms.
2. How we use your information
We use your information to:
- Respond to your enquiries and contact requests
- Improve our website and services
- Share updates or resources if you have subscribed to our mailing list (you can unsubscribe anytime)
- Manage client relationships and service delivery
We do not sell, rent, or trade your personal data.
3. Cookies and analytics
Our website uses cookies to:
- Understand how visitors interact with our site
- Measure site performance (via tools like Google Analytics)
- See where visitors click and scroll, so we can find the parts of a page that are hard to use (via Microsoft Clarity)
- Improve your user experience
You can disable cookies in your browser settings at any time.
4. Third-party services and overseas data storage
We use the following third-party tools that may collect or process limited data in accordance with their own privacy policies:
- Google Analytics (website analytics)
- Microsoft Clarity (records how visitors click, scroll and move between pages so we can improve the site; anything typed into a form is hidden from these recordings, and Microsoft may store the data outside Australia)
- Embedded YouTube or Vimeo videos
- Scheduling and form plugins
EEVA uses GoHighLevel (HighLevel Inc.) as its customer relationship management and marketing automation platform. GoHighLevel stores data on servers in the United States. This means personal information you submit through our website forms (including name, email, phone number, and enquiry details) may be transferred to and stored overseas. Data stored in the US may be subject to US law. EEVA takes reasonable steps to ensure your data is handled responsibly.
EEVA does not store video footage or sensitive data on GoHighLevel. The platform is used for marketing communications, contact management, and enrolment enquiry tracking only.
5. Data storage and security
- Data submitted through our website is processed via GoHighLevel (US servers) as described above
- Video footage and project files are stored on EEVA's secure network-attached storage (NAS) located in Victoria, Australia
- Only authorised team members have access to your data
- We review our systems regularly to maintain safety and compliance
6. Accessing, correcting, or deleting your data
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate, out-of-date, or incomplete information
- Request deletion of your personal information (subject to any legal obligation to retain it)
- Withdraw consent for marketing communications at any time
- Remove yourself from our communications
To exercise any of these rights, email [email protected] or call (03) 6161 3382. We will respond to your request within 30 days.
7. Links to other sites
Our site may contain links to external sites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies independently.
8. Policy updates
We may update this policy to reflect changes in technology, legal obligations, or business needs. The latest version will always be available on our website. Material changes will be communicated to affected individuals where practicable.
9. Complaints
If you believe your personal information has been handled inappropriately, you may:
- Contact us at [email protected] to raise your concern. We will investigate and respond within 30 days.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
10. Contact us
If you have any questions or concerns about this policy or your data, please contact us:
Early Education Video Agency (EEVA)
Email: [email protected]
Phone: (03) 6161 3382
Address: 26 Park Drive, Belgrave VIC 3160, Australia
Thank you for visiting EEVA. We are committed to protecting your privacy while helping early education providers share their stories safely and respectfully.