Questions centres ask us
What centres ask us about video and photos, open days, enquiry follow-up, prices, compliance and how we work. If yours isn't here, call or email and ask.
Video Production FAQs
How long does a project take?
Allow four to six weeks for a single centre, from first conversation to final delivery. Multi-site shoots are typically spread across multiple visit days and take eight to ten weeks.
How much does video production cost?
We usually suggest starting with an open day or a single fixed-price project, from $3,500 + GST. Every price is on our prices page.
Will filming disrupt our day?
No. We build the schedule around your sleep blocks, mealtimes and ratios. Our crew is small, two people, quiet and experienced in early learning environments.
What if a parent opts out of filming?
We provide a ready-to-send opt-out note as part of our pre-shoot pack. Children without consent take part in alternative activities with an educator during filming. This is standard practice.
Do you travel beyond Melbourne?
Yes. We work across Victoria, New South Wales and Queensland, with crews who hold the right clearance for each state, and Arek travels for larger projects.
How do you keep children's data safe?
Raw footage is kept on our password-protected storage in Victoria for up to 24 months after delivery, unless you ask for it to be deleted sooner, and then permanently destroyed with written confirmation. We follow the Australian Privacy Principles and send you our data-handling policy before every engagement.
Booking and follow-up FAQs
How long does setup take?
About three to four weeks once we have your logins and content. We handle the configuration, and your team gets a walkthrough before launch.
How does weekly billing work?
The partnership is billed weekly, the way families pay you. There's no annual lock-in, and you can stop with 30 days' notice.
Will it replace our existing centre management software?
No. Our booking and follow-up system handles enquiries, tours and follow-up. Your existing software handles operations. They work alongside each other.
What if we already have videos and photos?
Our booking and follow-up system works with your existing content. We'll use what you have, and make new photos and video if you need them.
What support do we get?
Ongoing support for technical questions, content updates and optimisation. We look at the numbers with you and suggest changes.
Does the system connect to our Google listing and directories?
Yes. We integrate with your Google Business Profile and key online listings so enquiries come directly into the system. You're not checking several inboxes or missing messages.
Do you work with multi-site operators?
Yes. Each centre gets the same follow-up and its own enquiry list, you see the whole group in one place. We can roll out across your sites at whatever pace suits you.
General FAQs
What does "sector exclusive" mean?
We only work with early childhood education: childcare centres, kindergartens, preschools and early learning providers. No restaurants, no gyms, no dental clinics. It means we understand your regulations, your families and your world without a learning curve.
What's the open day launch?
We advertise your open day to local families for three weeks, sign everyone in at the door, film the day and follow up every family afterwards. It's $4,950 + GST, flat, with ad spend paid straight to Meta on your own card. How the open day works.
What are the one-off projects?
Fixed-price pieces of work with a clear result. There are four: a centre tour video ($3,500 + GST), a photo library ($3,500 + GST), the safety, trust and transparency pack ($3,500 + GST) and the reputation kickstart ($1,990 + GST). Each carries a $500 credit toward the partnership if you continue within 30 days. All of them are on our prices page.
What is the free marketing review?
A look at what families see when they search for childcare near your centre. We check your Google visibility, your online first impression, how your enquiries are answered and whether your quality rating is visible. You receive a scorecard by email with three practical fixes. No cost, no obligation, no call required.
How do you handle compliance and child safety?
Every engagement follows our full compliance framework: WWCC-cleared crews, consent workflows, risk assessments, child-safe policies and secure data storage. You can read the detail on our compliance framework and Child Safety and Wellbeing Policy.
What if my board needs to approve the investment?
We'll put your centre's figures on one page you can take to your board: what it costs, and what it would take to pay for itself. We can also walk your board through them, or you can start with the calculator.
We already have a website. Do we still need video?
A website tells families what you do. Video shows them how it feels. Parents compare centres online before they visit, and the centres with real video content are the ones they remember.
We've tried marketing before and it didn't work.
That's common, and it's worth knowing why. An agency that doesn't know childcare tends to make generic content, and if nobody follows up the enquiries it brings in, they go nowhere. We only work in early childhood education, and the follow-up is part of the work.
How does funded kinder affect what we need?
In Victoria, funded three-year-old kinder means families now compare long day care with sessional kinder earlier than they used to. If you run an integrated kinder programme, families need to see what it looks like day to day, and video is one of the clearest ways to show them.
Still have questions?
Call us on (03) 6161 3382, email [email protected], or request a free marketing review and ask us anything. We'll point you to the right answer, whether or not it ends in working together.