Terms & Policies

Welcome to Early Education Video Agency (EEVA).

This page explains how you can use our website and how we handle information, content and enquiries. We have kept it as clear as possible, but please remember this is a legal document. By using this site you are agreeing to these terms.

If you have any questions, you can contact us at:
Five Castles Pty Ltd trading as Early Education Video Agency (EEVA)
Email: [email protected]
Address: 26 Park Drive, Belgrave VIC 3160, Australia

1. Who we are

This website is operated by Five Castles Pty Ltd (ABN 76 651 385 545) trading as Early Education Video Agency (EEVA), an Australian company providing strategic video production and related services to early education providers and associated organisations.

References to "EEVA", "we", "us" or "our" mean Five Castles Pty Ltd trading as Early Education Video Agency (EEVA).

References to "you" or "your" mean any person or organisation using this website.

2. Website use

You agree that you will:

Use this site only for lawful purposes
Not attempt to disrupt or interfere with the security or operation of the site
Not copy, scrape, or reverse engineer this site or its content, except where clearly allowed in these terms

We may update or suspend the website at any time without notice, particularly when we are improving content or systems.

3. Information only, not advice

The content on this website is general information. It is not legal, financial, compliance or professional advice.

You should not rely on information on this site as a substitute for independent advice that takes into account your specific circumstances, your services, or your state or territory regulatory environment.

Any examples or case studies describing improvements in enrolments, marketing results or operational outcomes are illustrative only. Results vary depending on your implementation, context and market.

4. Our services

Any description of our services on this website is indicative only.

Specific services, deliverables, timelines and fees will always be set out in:

A formal proposal, or
A service agreement / project contract, or
A SaaS or subscription agreement

If there is any inconsistency between this website and a signed agreement between you and EEVA, the signed agreement will apply.

5. Intellectual property

Unless clearly stated otherwise, all content on this website is owned by EEVA or used with permission. This includes:

Text, copy and articles
Images, graphics and logos
Video examples and showreels
Layout, design and structure of the site

You may:

View the site in your browser
Print or download small sections for your own internal reference

You may not:

Reproduce, republish or redistribute content for commercial purposes
Use any of our brand marks, logos or work samples in your own marketing without written permission
Edit or misrepresent our content in a way that could mislead others

If you would like to reference our work in a presentation, training or publication, please contact us for permission first.

6. Portfolio and case studies

With your consent, we may showcase completed work as part of our portfolio, on this website or on our social media channels.

Where children appear in video or photography, we will only publish content in line with:

The consents you have collected from parents or guardians
Our written agreements with you
Any state-based child safety and privacy requirements that apply to your service

If at any time you wish us to remove a case study or example that identifies your centre, please contact us and we will review this promptly.

7. Privacy and data

We respect the privacy of our clients, partners and site visitors.

When you use this website we may collect:

Basic technical information, such as your browser, device type and pages visited
Information you choose to submit, such as contact details when you fill out an enquiry form or sign up to a newsletter

We use this information to:

Respond to your enquiries
Provide information about our services that may be relevant to you
Improve the performance and content of our website

We do not sell your personal information.

A more detailed explanation of what we collect, how we use it, and your choices is set out in our Privacy Policy.

View our full Privacy Policy

8. Cookies and tracking

This website may use cookies and similar technologies to:

Help the site function properly
Understand how visitors use the site
Support basic analytics and, where used, advertising or remarketing campaigns

You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended.

Where we use third-party tools such as Google Analytics or social media pixels, those providers may process your data in line with their own privacy policies.

9. Third-party links

From time to time we may link to other websites or resources for your convenience. We do not control and are not responsible for the content or privacy practices of those websites.

You access third-party sites at your own risk and should check their policies directly.

10. Limitation of liability

To the extent permitted by Australian law:

We do not guarantee that this site will always be available, secure or error-free
We are not liable for any loss or damage arising out of or in connection with your use of this site, or your reliance on its content

Nothing in these terms is intended to exclude any consumer guarantees or rights that cannot be excluded under the Australian Consumer Law.

11. Changes to these terms and policies

We may update these Terms & Policies from time to time to reflect:

Changes in law or regulation
Improvements to our services or systems
Clarifications or corrections

The updated version will take effect when it is published on this page.

You can check the "Last updated" date at the bottom of the page to see when changes were made.

12. Governing law

These terms are governed by the laws of Victoria, Australia. If there is a dispute, it will be subject to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.