Frequently Asked Questions
You have questions, we have the answers.
Video Production FAQs
How long does a project take?
Most single-site projects run four to six weeks from first conversation to final delivery. Multi-site shoots are typically spread across multiple visit days and take eight to ten weeks.
How much does video production cost?
Every project is scoped to your centre's goals and size. Request a free Enrolment Story Audit and we will map the right path for you. Most centres start with a Sprint.
Will filming disrupt our day?
No. We build the schedule around your sleep blocks, mealtimes and ratios. Our crew is small (two people), quiet and experienced in early learning environments. Centres regularly tell us they forgot we were there.
What if a parent opts out of filming?
We provide a ready-to-send opt-out note as part of our pre-shoot pack. Children without consent take part in alternative activities with an educator during filming. This is standard practice.
Do you travel beyond Melbourne?
Yes. Our network of WWCC-cleared crews covers every state. Where possible, we use local professionals and Arek directs remotely or travels for larger projects.
How do you keep children's data safe?
Raw footage is stored on encrypted drives and backed up securely. Files auto-delete after your agreed retention period. We follow the Australian Privacy Principles and provide our data-handling policy before every engagement.
Enrolment Content Engine FAQs
How long does ECE setup take?
Typically three to four weeks from kickoff to go-live. We handle the configuration. Your team gets a walkthrough before launch.
How does weekly billing work?
We bill weekly to align with how families pay you. No large upfront cost. No annual lock-in. If it stops working for you, you can step away with 30 days' notice.
Will ECE replace our existing centre management software?
No. ECE handles the marketing and enrolment pipeline. Your existing software handles operations. They work alongside each other.
What if we already have videos and photos?
The ECE platform works with your existing content. We will optimise and deploy what you have. If you need new content, that is where our video production service comes in.
What support do we get?
Ongoing support for technical questions, content updates and optimisation. We monitor performance monthly and recommend adjustments.
Does the platform connect to our Google listing and directories?
Yes. We integrate with your Google Business Profile and key online listings so enquiries come directly into the system. No more checking multiple inboxes or missing messages from different platforms.
Do you work with multi-site operators?
Yes. Multi-site groups are a focus for us. One decision-maker, consistent automation across all centres, centralised pipeline visibility, and group pricing. We can roll out across your sites at whatever pace suits you.
General FAQs
What does "sector exclusive" mean?
We only work with early childhood education. Childcare centres, kindergartens, preschools and early learning providers. No restaurants, no gyms, no dental clinics. This means we understand your regulations, your families and your world without a learning curve.
What are the Sprint offers?
Sprints are focused, entry-level engagements designed to give you a clear win. We offer four: Centre Tour Video ($3,500), Photo Library ($3,500), Safety Trust and Transparency Video Pack ($3,500), and Reputation Kickstart ($1,990). Each solves a specific problem. Every Sprint includes a $500 credit toward the hero offer or ECE retainer if you sign up within 30 days. Request a free audit and we will help you decide which fits.
What is the Enrolment Story Audit?
A free review of what families see when they search for childcare near your centre. We research your Google visibility, online first impression, enquiry response and ACECQA rating visibility. You receive a branded scorecard with three actionable recommendations within 48 hours. No cost, no obligation, no call required.
How do you handle compliance and child safety?
Every engagement follows our full compliance framework: WWCC-cleared crews, consent workflows, risk assessments, child-safe policies and secure data storage.
What if my board needs to approve the investment?
We provide a clear ROI summary designed for board papers. One enrolled child per week covers the cost of our hero offer. We can walk your board through the numbers, or provide a one-page brief you can take to your next meeting.
We already have a website. Do we still need video?
A website tells families what you do. Video shows them how it feels. Parents compare centres online before they visit. The centres with real video content are the ones they remember. Your website is the where. Video is the why.
We have tried marketing before and it did not work.
Most centres that have tried marketing used a general agency that did not understand the sector. They end up with generic content, no compliance framework, and no follow-up system. That is usually why it did not work. EEVA works exclusively in early childhood education, so there is no learning curve and no wasted effort.
How does funded kinder affect what we need?
Three-year-old kinder funding is reshaping the market. Long daycare centres are losing days to sessional kinder programmes. The centres that communicate the value of their integrated programme clearly are the ones retaining families. Video is one of the most effective ways to show what continuity, relationships and quality look like in practice.
Still Have Questions?
Call us on (03) 6161 3382, email [email protected], or request a free Enrolment Story Audit and ask us anything.
We help early learning providers tell real stories - the kind that build trust with families, grow enrolments, and show the care that numbers can’t.
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